Section 01

Information We Collect

We may collect the following types of information when you interact with our website or our team:

  • Personal Information — Name, email address, phone number, and similar contact details provided voluntarily through forms, applications, or direct communication.
  • Usage Data — IP address, browser type, pages visited, time spent on our site, and similar technical information collected automatically when you visit.
  • Cookies & Tracking Technologies — Small data files used to enhance user experience and analyze website performance. You can control cookie settings through your browser.
  • Mortgage Application Data — When you submit a loan application, we collect financial and personal information necessary to process your application through our secure application platform.
Section 02

How We Use Your Information

The information we collect is used solely to serve you and operate our business responsibly. Specifically, we use collected data to:

  • Respond to inquiries, provide mortgage guidance, and process loan applications
  • Improve website functionality and user experience
  • Send educational resources, rate updates, and relevant communications (you can opt out at any time)
  • Comply with legal obligations applicable to mortgage brokers and financial services providers
  • Analyze website performance to better serve visitors

We do not use your information for automated decision-making or profiling beyond what is necessary for mortgage underwriting purposes.

Section 03

Sharing Your Information

We do not sell, rent, or trade your personal data to third parties — ever. This is a core commitment, not a policy footnote.

We may share information in the following limited circumstances:

  • Lender Partners — When processing a mortgage application, your information is shared with lenders as necessary to obtain rate quotes and process your loan. This is the nature of mortgage brokerage.
  • Service Providers — Third-party tools that help us operate our website and business (e.g., CRM, analytics, email platforms). These providers are contractually prohibited from using your data for their own purposes.
  • Legal Authorities — When required by law, regulation, or valid legal process, or to protect the rights and safety of our clients or our business.
Section 04

Your Rights & Choices

You have meaningful control over your personal information. Specifically, you have the right to:

  • Access — Request a copy of the personal data we hold about you
  • Correction — Request that inaccurate or incomplete information be updated
  • Deletion — Request that your personal data be deleted, subject to any legal retention obligations
  • Opt-Out — Unsubscribe from marketing communications at any time via the link in any email or by contacting us directly
  • Data Portability — Request your data in a portable format where technically feasible

To exercise any of these rights, contact us at info@professorlending.com. We will respond within a reasonable timeframe.

Section 05

Security Measures

We take data security seriously and have implemented industry-standard protections for all application and borrower data. Our security infrastructure includes:

SOC 2-Compliant Hosting

All application and borrower data is hosted on secure, cloud-based SOC 2-compliant Amazon Web Services infrastructure.

256-Bit Encryption

Private borrower data is encrypted both in transit and at rest using 256-bit or higher encryption.

Secure Backups

Secure backups are maintained at AWS cloud facilities to enable data recovery in the event of an incident.

Endpoint Monitoring

We carry out endpoint monitoring to protect against malware and similar attacks on our systems.

AWS GuardDuty

We use AWS GuardDuty and related security tools to detect abnormal behavior or unauthorized activity.

Penetration Testing

We run regular security and penetration tests using third-party security tools against our infrastructure.

Section 06

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Last updated: 2025

Section 07

Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is handled, please reach out directly.

Professor Lending LLC
525 South White Street, Wake Forest, NC 27587
NMLS #2644699

Email: info@professorlending.com
Phone: 919-301-9033
Online: professorlending.com/contact

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